Refund policy

Return & Refund Policy

We want every STILL Syrups order to arrive exactly as intended. Because our products are consumable food products, all syrup sales are final and we cannot accept returns or exchanges once an order has been shipped or picked up.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, leaking, defective, or you received the wrong product, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • A description of the issue
  • Photos of the product and packaging when applicable

Once reviewed, we may provide a replacement, store credit, or refund, depending on the circumstances.

You will not be required to return a damaged or defective food product unless specifically requested.

Order Issues

Please inspect your order when it arrives. If something is missing or there is another problem with your order, contact us within 48 hours of delivery so we can review and resolve the issue.

Returns & Exchanges

For food-safety and quality-control reasons, we do not accept returns or exchanges for:

  • Change-of-mind purchases
  • Flavor preferences
  • Products that have been opened or used
  • Products purchased by mistake
  • Products that have been improperly stored or handled after delivery

This does not affect remedies available for products that arrive damaged, defective, or incorrect.

Order Cancellations

Orders may be canceled for a full refund before they have been fulfilled or shipped.

Once an order has been fulfilled or transferred to the shipping carrier, it can no longer be canceled.

Shipping Problems

If a package appears to be lost or arrives significantly damaged during shipping, contact us so we can investigate the shipment and determine the appropriate resolution.

STILL Syrups is not responsible for packages delivered to an incorrect address entered by the customer at checkout. If you notice an address error before your order ships, contact us as soon as possible.

Refunds

Approved refunds will be issued to the original payment method. Processing times after a refund is issued vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the refund results from an error by STILL Syrups or a damaged or defective shipment.

Contact

For return, refund, or order-related questions, contact:

STILL Syrups
Logan@stillsyrups.com
stillsyrups.com